Remote Support
Live expert calls with annotation, recording and full call logging.
A pair of glasses on its own gives a worker a camera and a display. Software turns that into a workflow: a remote support call where an expert draws on the technician's live view, an AI assistant that answers from your own documentation, or live translation that captions a conversation as it happens.
Platform choice is usually driven by governance rather than features. Where video is processed, whether sessions can be recorded and retained, how licenses are assigned and revoked, and how it integrates with your existing service desk will all matter more after month three than the demo did in week one.
We license and support TeamViewer Frontline, Remote Eye, FieldPal.ai and XRAI, and pair each with the glasses it runs best on. Buying license and hardware together means one quote, one point of contact, and devices that arrive already enrolled and configured.
Most platforms are sold per named user or per concurrent session on an annual term, which makes headcount the first question to settle. Book a demo with your own use case and we will run the workflow on the device you are considering, then quote the license and the hardware together.