Remote support
See-what-I-see expert guidance
Product Description
Remote Eye is a remote assistance software solution for professional teams that need see-what-I-see support across smart glasses, smartphones, tablets and desktop devices. It connects on-site operators with remote experts through live video, audio, annotations and guided communication tools, making it suitable for field service, maintenance, inspection and technical support workflows.
For organizations managing distributed technicians or customer support teams, Remote Eye helps reduce travel, speed up diagnostics and document service sessions. Its low-bandwidth mode, guest expert access, AI-generated reports, translation features and integration options make it practical for enterprise deployment across multiple locations and device types.
Remote Eye
128+ Reviews
$850.00excl. sales tax
- In-stock
- Live expert on any site
- Enterprise-grade privacy
- Runs on glasses and mobile
- Cuts travel and downtime
Use Cases
Field service
Hands-free calls for technicians
Maintenance
Live diagnostics and repair help
Training
Reuse recordings for knowledge sharing
Technical Specifications
- General
- Product Name
- Remote Eye
- Manufacturer
- Wideum
- Type
- AR_Software
- Release Date
- N/A
- Product Page
- https://vr-expert.com/software/remote-eye/
- Features
- Platform & Environment
- Category & Industry
- Compliance
Live expert support
Remote Eye lets experts view the operator's camera feed, speak directly with the technician and guide the task with live drawing, annotations and a red dot cursor.
- Live annotations
- Red dot cursor
This helps your team resolve service issues faster, reduce unnecessary travel and keep specialist knowledge available across multiple sites.
Multi-device rollout
Remote Eye works across smart glasses, smartphones, tablets and desktop browsers, with support for devices from RealWear, Epson, Vuzix, Iristick, Rokid and more.
- Smart glasses
- Desktop browser
This supports companies that need flexible deployment across mixed device fleets, field technicians, helpdesk teams and external service partners.
AI documentation
Remote Eye can record calls, capture screenshots and generate configurable reports with transcription and AI summaries after support sessions.
- AI summaries
- Call recording
This makes it easier to turn field support sessions into reusable knowledge, training material and traceable service records for your organisation.
Secure integration
Remote Eye supports encrypted communication, API access, Salesforce integration options and on-premise installation when technical requirements are met.
- API access
- Encrypted sessions
This gives enterprise teams more control over data handling, system integration and deployment models for regulated or security-sensitive workflows.
Remote Eye for business
VR Expert AI supplies Remote Eye to service, maintenance and support teams, with licensing, demos and deployment across smart glasses, mobile and desktop. We help organisations fit Remote Eye to existing RealWear, Vuzix and other device fleets rather than buying through generic channels.
Remote Eye pricing and licensing
Remote Eye is licensed by expert and by operator or device access. Tell us how many experts and field users you need and a specialist will prepare a quote, including integration or on-premise setup where required.
Where teams use Remote Eye
Remote Eye suits remote technical support, field service, inspection and maintenance, letting a remote expert see what the operator sees and guide the task with live annotations. A low-bandwidth mode, call recording and AI summaries make it practical across distributed sites and mixed device fleets.
How to get Remote Eye
Request pricing, book a demo, or talk to a specialist about licensing, supported smart glasses and integration with ERP or CRM systems. VR Expert AI can advise on deployment across multiple locations and device types.
Why Choose VR Expert AI
Official Distributor
Source AI glasses through an official B2B partner with access to verified brands, enterprise pricing, product guidance, and direct manufacturer escalation.
Official Distributor
Source AI glasses through an official B2B partner with access to verified brands, enterprise pricing, product guidance, and direct manufacturer escalation.
